Hp Compaq Serial Number Not Found
I have an HP-G71-340US notebook that I purchased 11/29/09.
Serial Number Not Found Hp Compaq Laptop G61. Fix Missing Serial / Product Numbers for HP COMPAQ Laptops - Duration. Product, and Serial Number on Your HP Product - Duration. Mar 28, 2016 I found that scans would return the HP Serial Number but not the HP Model Number. If this happens you can search for the Model Number by going to http:/ / partsurfer.hp.com and enter the Serial Number. The replacement board which has serial # HB06MS002B1 and seems to be an HP Mini 1000 m/b. When I power on the BIOS displays a Serial number not found but continues to boot. I tried using the BIOS update tool but this did not repair the issue.
When I power it up, a black screen comes on that shows 'serial number not found' and it also says that my copy of Windows 7 Home Basic is not genuine – but my computer came with Windows 7 Home Premium.
In BIOS, my serial number is not shown either and I did pull out the little battery to reset it which allowed me to bypass the suddenly new locked BIOS that needed a password to enter.
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I'm sure this is a masterpiece created by my 6 or 9 yr old child while trying to play on my laptop.
Can I fix these two problems?
I'm Bojan and I have HP DV5 and it doesn't start up. For some time, on boot up my laptop, I've received message Serial Number Not Found and Press Enter to continue, after that Windows boot up.
Hennes2 Answers
Judging by the comments (blanked BIOS serial, etc) it looks like your computer has suffered a BIOS damage, perhaps because someone tried and failed a BIOS update (but usually the computer doesn't start at all) or by accident.
You see, on modern computers these information are still flashed somewhere in the motherboard ROM, so could be subject to overwriting.
If you can't use recovery DVD to reinstall the software (I expect the same result but I would give it a try) you should call HP and report this as a hardware failure.
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I have worked on a computer recently that this happened to.
I was able to fix the missing information in the motherboard ROM. Here's the forum post that helped me: http://forums.mydigitallife.info/threads/2231-DOS-BIOS-Reflash-DMI-Edit-on-HP-DV6000-9000-2000-amp-CPQ-V3000-6000.
I started researching why this has happened. your answer made better sense then what i could come up with.
Hp Compaq Cq61 Serial Number Not Found
As for the 'Windows is not genuine' issue what i have discovered that with no serial number or any other info in the ROM then Windows itself will not activate for you. On an HP 71 at least you must fix this first.
Once i entered in the serial number pcid etc. Windows activated itself.
Mokubai